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Returns | Frequently Asked Questions
Some cool tips you should know about Returns
We hope that you’re very happy with your purchase, however if for any reason you wish to return your items, please do so within 30 days of receiving your order (in new, uninstalled condition and original packaging) for a full refund or credit note . Your refund amount will be less any delivery paid.
For any orders which have been damaged in transit, we must be informed within 48 hours of delivery. For any items deemed to be faulty, please inform us within 5 days of receiving the product. Please read product descriptions and assess photos carefully.
Before ordering large quantities or special order or custom products we encourage you to ask for as much information as you need – including swatches, finish samples etc.
EXCEPTIONS – We cannot accept returns of:
- Products that have been clearly identified as non-returnable on the Product Details Page
- Products that have been installed or assembled
- Products that are not in the original condition and packaging
- Bedding or other linens that have been opened (even if washed).
- Products that are Made-to-Order, Custom or Special Order to your specifications
- Light Bulbs
- Large quantities of the same product (5 or more)
Note that a request to return items totaling more than $1,000 may incur restocking fees. We reserve the right to apply refunds in the form of a store credit in certain circumstances.
Shopping for your home should be fun, so don’t be afraid to mix things up! If an item isn’t the perfect match, return it for a refund within 30 days of delivery in the original condition and packaging.
You can choose between a refund in store credit or a refund to your original payment method.
Rosseta Home does not cover the cost for return shipping. As soon as we receive the return from you to our warehouse, we will begin to process the return which will take 2-3 business days.
Please contact us using the contact form to the side to initiate a return! 🙂
IMPORTANT NOTE: *Please keep record of the tracking number associated with your package.* This is how we reference your Return/Exchange.
All returns must be in their original condition and packaging. Tracking number must be included.
Please ensure that items are packaged securely. We strongly recommend that you use signed for, insured delivery and keep the receipt.
We’ve made this process easy!! All we ask is that returns are requested within 14 days of receipt of your order. Please contact us using the contact form to the side to initiate a exchange! 🙂
Please note that as bespoke or personalised items have been made to order, we cannot accept returns on these items, unless faulty.
We cannot accept responsibility for any items lost or damaged in transit.
We are not able to refund the original delivery cost on returned items.
We also cannot accept any responsibility for any interest charges on your credit card whilst waiting for a refund.
Please allow up to 14 working days once we receive your item for the refund to show in your account.
Don’t panic! Whilst we take every care to ensure your item arrives with you in once piece. If a product appears to be damaged, please reach out to email@example.com with a photo that shows the damage and we will be happy to assess the claim. occasionally items do get damaged during transit. Please inform us within 48 hours of receipt if your item has been damaged during transit.
For items deemed to have a manufacturing fault, please inform us within 5 days of receipt.
For any faulty / damaged items, we will ask for a photograph of the product to be sent prior to return.
Please do not destroy or throw away any product or packing, even if it’s faulty, before we have confirmed how we wish to proceed.
If your package is being returned to the sender (our warehouse), it’s usually because the shipping/delivery address was incorrect, or because nobody was present at the delivery location to receive the package. Please be sure to contact us if your package is being returned to our warehouse so we can address the situation ASAP!
If you believe that you have received the incorrect item, first of all, we’re sorry. Second of all, please contact us so we can resolve the issue immediately. We will ask for photo evidence, so to speed things along, please provide a photo of the item when contacting us. As soon as we confirm that you did in fact receive the wrong item, we will be more than happy to send a replacement package.