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Contact us | Frequently Asked Questions
Some cool tips you should know
The easiest way to get in touch is by visiting our Contact Us page. From there, you can email or use live chat. We operate on Pacific Standard Time. Customer Support hours are 7 AM to 4 PM PST, Monday through Friday.
Our offices are also closed on the following holidays:
New Year’s Day / President’s Day / Easter Memorial Day / Labor Day / 4th of July / Independence Day / Thanksgiving / Christmas Eve / Christmas Day / New Year’s Eve / New Year’s Day /
Don’t worry, we always write back. We pride ourselves on responding to your emails as soon as possible, which usually means just a few hours if you contacted us during business hours. During the holidays, things tend to get a little busier, so it might take us a little longer to get back to you. If we anticipate a response time of longer than 1 business day, we’ll let you know when you can expect to hear back from us on the automatic receipt notification that you receive when submitting a ticket to our team.
If you would like to request an edit to your order, please contact us immediately. We pick-and-pack orders ASAP to ensure they ship out as quickly as possible, so this is often very difficult for us to accommodate, but we will try as we are able. If you need would like to change the item, we will attempt to cancel your current order. If we are able to cancel your order, you can then place a follow up order for the updated size or item you would like. Please let us know if any address issues immediately. We can update this information up until the order has a shipping label placed on it. You can reach out to our customer service team directly with any additional questions that you have.
No! Please DO NOT cancel your order. Instead, contact us immediately so that we can retroactively apply the discount to your order amount. Refunds for missing coupon or promo codes can be retroactively applied up to 2 business days after the order was placed.
Sign up for our newsletter for the latest discounts and promotions. Subscribe and you’ll also be first to know when new products arrive or when previously sold out items are back in stock. By the way, we only honor any discount codes that are provided via our website, newsletter, or social media accounts.
Awesome, looks like you are going to be saving some cash money! When on the checkout page, there is a rectangular box below the “Order Details” section on the right side of the page. Once you have filled in all your shipping and billing details, type or paste the code into this “coupon code” box and hit APPLY. Once the code processes, you should see the Grand Total change, which confirms the code has been received. If for some reason the code you have is not working, please contact us so we can help you out.
Please note, we only accept coupon and promotion codes that are mentioned on the Rosseta Home website or as part of our social media or email marketing efforts. Please note that only one promotional code can be used for each order.
Want to stay up on the latest and greatest Rosseta Home product releases, announcements, and promotions? Of course you do. Sign up by entering your email at the bottom of the Rosseta Home homepage.
Just type in your email address, click subscribe, and you’ll be good to go! Shortly after subscribing, you should receive an email confirming your subscription.
PRO TIP: If you do not see this confirmation email, please check your spam/junk folder.
Rosseta Home order and shipment confirmation emails are automatically sent once the order has been completed or the package has been shipped. These confirmation emails are sent to the email address provided at the time the order was placed.
These emails have a way of ending up in your junk/spam folder, so you may want to add firstname.lastname@example.org to your contacts list to ensure confirmation emails are delivered to your inbox. If you still can’t find your order/shipment confirmation, or if you did not enter an email address when submitting your order, email email@example.com. We’ll get you a copy of the missing confirmation in no time.
One of our sweet new site features allows you to input your email address when clicking the item you need. You will be notified the moment that item is back in stock!
We are getting close to the holiday season and will be re-stocking all of our best sellers! Although we don’t have exact dates yet, you can check out the list below for a general idea of when your favorite gear will be back in stock! These estimates could change, so if the time arrives and you don’t see them on the site, just reach out to us and we can get you up to date!
Currency is tendered to rossetahome.com in USD. This means that your local currency will be converted, so please keep in mind that that total provided at checkout is in USD and does not reflect any currency conversion.