Learn more about our refund policy
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We hope that you’re very happy with your purchase, however if for any reason you wish to return your items, please do so within 30 days of receiving your order (in new, uninstalled condition and original packaging) for a full refund or credit note . Your refund amount will be less any delivery paid.
For any orders which have been damaged in transit, we must be informed within 48 hours of delivery. For any items deemed to be faulty, please inform us within 5 days of receiving the product. Please read product descriptions and assess photos carefully.
Rosseta Home does not cover the cost for return shipping. As soon as we receive the return from you to our warehouse, we will begin to process the return which will take 2-3 business days.
Please contact us via email [email protected] to initiate a return. We will send you the exact return address to our warehouse (or the warehouse of the supplier, manufacturer)
We cannot accept returns of:
- Products that have been clearly identified as non-returnable on the Product Details Page
- Products that have been installed or assembled
- Products that are not in the original condition and packaging
- Bedding or other linens that have been opened (even if washed).
- Products that are Made-to-Order, Custom or Special Order to your specifications
- Orders over $500 (five hundred dollars)
- Light Bulbs
- Large quantities of the same product (5 or more)
Note that a request to return items totaling more than $500 may incur restocking fees. We reserve the right to apply refunds in the form of a store credit in certain circumstances.
Additional non-returnable items:
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use CD, DVD, software, video game, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. For any orders which have been damaged in transit, we must be informed within 48 hours of delivery. For any items deemed to be faulty, please inform us within 7 days of receiving the product. If you need to exchange it for the same item, send us an email at [email protected] and we will provide you address for return.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Rosseta Home does not cover the cost for return shipping. As soon as we receive the return from you to our warehouse, we will begin to process the return which will take 2-5 business days.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Use a trackable shipping service or purchasing shipping insurance for return package. We don’t guarantee that we will receive your returned item.